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Frequently Asked Questions


Who can refer someone to Highlands?
  We welcome referrals by medical or mental health caregivers, case managers, employee assistance programs, family members, community agencies, school counselors, hospitals, clergy, friends and patients themselves. If you would like further information call our assessment and referral counselors at 720.348.2800.

Will my insurance company pay for the services?
  We are an approved provider for most major insurance companies and Managed Care plans. Please feel free to call 720.348.2800 to determine if Highlands accepts your insurance plan.

Highlands works closely with patients, their families, agency representatives, insurance companies, EAPs and managed care providers to determine all possible payment options. In addition, Highlands will accept direct payment of fees for individuals who do not have or want to use insurance.


What should I bring with me to Highlands?
  • Insurance forms and personal identification.
  • Overnight personal care items including shampoo and toothbrush.
  • Casual clothing (wash and wear depending on the season) for three days.
  • Comfortable shoes (sneakers for outside recreation).

Things to leave at home:
  • Electronic devices.
  • Any substances that contain alcohol, drugs or other substances that could be abused.
  • Clothes or shoes with laces or strings, shirts with inappropriate slogans or revealing slumber wear.
  • Food of any kind.
  • Anything with glass.

If I have a problem on a weekend or in the evening, how do I contact Highlands?
  Highlands is open 24 hours a day, 7 days a week. Counselors are on call to assist you with any questions you may have.

Appointments can be made for the same day and we also accept walk-in appointments.

If you are interested or just have a question you can call 720.348.2800.



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