The Journey to Wellness Starts Here – 720.348.2800

Highlands can help - but only if you call. To speak with a caring professional or to schedule a free confidential assessment 24 hours a day, 7 days per week, please call 720-348-2800
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FAQs

Please review the following guidelines to ease your admission and stay at Highlands Behavioral Health System …

Welcome to Highlands Behavioral Health System. We trust that your child will benefit from their treatment here. Please review this information to prepare for your child’s stay. Additional information is outlined in our Parent/Guardian Handbook, available at the Reception desk. You may also call with any questions at 720.348.2800.

Arrival:  Once you arrive at HBHS, an Intake Clinician will meet with your child to complete the admission process and orient them to the hospital. Intake staff will search your child’s personal effects. Unit staff will conduct a thorough search of clothing and pockets to ensure safety. Your child will then be brought onto the unit to start treatment.

Patient ID Number:  Please retain your child’s Patient ID Number and provide it to any family member who will be calling or visiting your child. The Patient ID Number will be issued at admission and to protect your child’s privacy.

Visitation:  Visiting hours are Mondays, Wednesdays and Fridays from 7:00 PM – 8:00 PM; Saturdays and Sundays from 10:15 AM to 11:30 AM.  No more than two visitors are allowed per patient at one time; family only, please. Children having completed 6th grade or higher must present a photo ID. No child 11 years or younger may visit. Visiting is not allowed in patient rooms. Group rooms on each unit provide privacy for visits.   

Cell phones, purses and briefcases are not allowed and should be locked in the visitor’s car.

Cell Phone use is restricted at HBHS to create a quiet environment and protect patient confidentiality.

Phone Times:   We encourage families to call your child. Family members only, please. Families may leave a phone message any time during the day; your child can return calls during scheduled phone time from 6:30 PM – 9:00 PM.  During therapy sessions, only emergency calls are passed directly to the patient. Patient phone use may be limited by the physician and phone calls are allowed based on a privilege-level system.  The hospital phone number is 720.348.2800.  Hospital staff is available 24/7. Each patient can place or receive one 10-minute call during scheduled phone times. Additional calls may be placed as time allows.

Valuables should be sent home.

What to Bring:

Please bring all personal effects in one bag, carry-on size or smaller. Please label the bag with the patient’s name and Patient Identification Number. Please bring your personal identification and insurance ID card.

During your stay, you may have only the following personal items in your possession:

  • Athletic or tennis shoes.
  • 4 pair socks
  • 4 pair underwear
  • 2 T-shirts
  • 2 long-sleeve shirts
  • 2 pairs jeans (without holes, tears or rhinestones; no skinny jeans)
  • 2 pair sweatpants (no strings; no tight-fitting yoga pants)
  • 3 sports bras
  • 2 sets of appropriate sleepwear
  • 1 toothbrush
  • Eye glasses
  • Paperback books
  • Magazines without staples
  • Plastic placeholders for piercings

Adolescent patients do not need a jacket or coat. All personal hygiene products are provided as needed.

The following items are prohibited:

  • Blankets, stuffed animals or other comfort items
  • Cell phones, electronic devices or gadgets
  • Metal piercings or jewelry of any kind
  • Revealing or immodest clothing
  • Leggings, jeggings or tight-fitting clothing
  • Tank tops or spaghetti straps
  • Belts, scarves, suspenders or ties
  • Knit clothing or items with strings
  • Slippers, sandals or flip flops
  • Hooded clothing
  • Thong underwear
  • Underwire bras
  • Robes
  • Cologne, perfume, aftershave or makeup
  • Personal hygiene products: soap, razors, floss, mouthwash
  • Hair irons or dryers
  • Lighters
  • Picture frames
  • Beverages and food from external sources

Meeting with the Doctor: If your child arrives after 12 Noon, s/he may not see a psychiatrist until the next morning.

Average treatment is 5-7 days in length to provide your child with enough treatment to return home safely and develop the tools to prevent future hospitalizations. The 72-hour hold may be extended in the form of a short-term certification if your child is deemed unsafe to return home after 72 hours.