The Journey to Wellness Starts Here – 720.348.2800

Highlands can help - but only if you call. To speak with a caring professional or to schedule a free confidential assessment 24 hours a day, 7 days per week, please call 720-348-2800
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FAQs

Please review the following guidelines to ease your admission and stay at Highlands Behavioral Health System …

Welcome to Highlands Behavioral Health System. We trust you will benefit from your treatment here. Please review this information to prepare for your stay. Additional information is outlined in the Family & Friends Handbook, available at the Reception desk. You may also call with any questions at 720.348.2800.

Arrival:  Once you arrive at HBHS, an Intake Clinician will meet with you to complete the admission process and orient you to the hospital. Intake staff will search your personal effects. Unit staff will conduct a thorough search of your clothing and pockets to ensure safety. You will then be brought onto the unit to begin treatment.

Patient ID Number:  This number will be provided to you at the time of admission to protect your privacy. Provide your patient ID number to your family and friends.  Without this ID number, HBHS staff can neither confirm nor deny your patient status to any individual who may call or visit the hospital.

Visitation:  No more than two visitors are allowed per patient at one time. Children having completed 6th grade or higher must present a photo ID. No child 11 years old or younger may visit. Visiting is not allowed in patient rooms. Group rooms on each unit provide privacy for visits.

No cell phones, purses, or briefcases are allowed; visitors should leave personal effects in their cars. Highlands Behavioral Health System reserves the right to check the identification of any visitors arriving to pick up a discharged patient.

Visiting Hours

Adult Compass Unit:   Tuesdays and Thursdays from 7:00 PM – 8:30 PM; Saturdays and Sundays from 4:00 PM – 5:00 PM.

Adult Horizon Unit:   Sunday, Monday, Wednesday, Thursday, Friday, Saturday from 6:15 PM to 7:15 PM.

Adult Discovery Unit:   Monday – Friday from 7 PM – 8 PM; Saturday and Sunday from 10:15 AM – 11:15 AM.

Cell Phone use is restricted at HBHS to create a quiet environment and protect patient confidentiality.

Phone Calls from family and friends are encouraged. The main telephone number is 720.348.2800.  Callers must have your Patient ID number. Calls will be routed to the appropriate Unit staff. Staff will take a message if you are engaged in treatment. You will receive the written message and can return calls during unit-specified phone times.

Valuables should be sent home with a family member.

What to Bring:

Please bring all personal effects in one bag, carry-on size or smaller. Please label the bag with the patient’s name and Patient Identification Number. Please bring your personal identification and insurance ID card.

During your stay, you may have only the following personal items in your possession:

  • Casual shoes without laces, strings or thick soles
  • 4 pair socks
  • 4 pair underwear
  • 2 T-shirts
  • 2 long-sleeve shirts
  • 2 pairs jeans (without holes, tears or rhinestones; no skinny jeans)
  • 2 pair sweatpants (no strings; no tight-fitting yoga pants)
  • 3 sports bras
  • 2 sets of appropriate sleepwear
  • 1 jacket or coat without hood or strings
  • 1 toothbrush
  • Eye glasses
  • Paperback books
  • Magazines without staples
  • Plastic placeholders for piercings

All personal hygiene products are provided as needed.

The following items are prohibited:

  • Cell phones, electronic devices or gadgets
  • Metal piercings or jewelry of any kind
  • Revealing or immodest clothing
  • Leggings, jeggings or tight-fitting clothing
  • Tank tops or spaghetti straps
  • Belts, scarves, suspenders or ties
  • Knit clothing or items with strings
  • Slippers, sandals or flip flops
  • Hooded clothing
  • Thong underwear
  • Underwire bras
  • Robes
  • Cologne, perfume, aftershave or makeup
  • Personal hygiene products: soap, razors, floss, mouthwash
  • Hair irons or dryers
  • Lighters
  • Picture frames
  • Beverages and food from external sources

Smoking is allowed for adults at designated times.

Meeting with the Doctor: If you arrive after 12 Noon, you may not see a psychiatrist until the next morning.

Average treatment is 5-7 days to provide you with enough treatment to return home safely and to develop the tools to prevent future hospitalizations. The 72-hour hold may be extended as a short-term certification if you are deemed unsafe to return home after 72 hours and are unwilling to sign in voluntarily.