Healing Begins at Highlands
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Service Excellence


At Highlands, we are committed to providing the highest quality service to our Patients, their families, community providers, referral sources and all others with whom we come in contact. We strive to provide timely, professional, effective and efficient service and are continuously looking for ways to improve our services. In addition, we understand that the professionalism and drive of our staff are the most important factors in the quality of service that we provide. To that end, Highland's employs talented professionals through a careful hiring process. We provide extensive training and ongoing opportunities for personal and professional growth within the hospital. We are committed to forming relationships of fairness and trust with our patients, our physicians, our employees and all who utilize our services. Working together to provide ever-improving customer service, we will never lose sight of the fact that we provide care and comfort to people in need.

At Highlands we value:

  • Individualized treatment

  • Solution-focused treatment

  • Comprehensive discharge planning

     

 
 
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